Forward Deployed Engineer - Integrations & Customer Success (f/m/d)

Job description

We maximize product availability with minimal cashflow investment in 1/10 of the time. We solve a real problem for SMEs. With AI. VOIDS is the AI brain for mid-size Shopify brands inventory. We forecast demand at the product level, catch stockouts and inefficiencies before they happen, and give e-commerce teams exactly the right action — or execute it automatically with a single click. The result: 98% inventory efficiency, 20x ROI, and six-figure cash unlocked. Within weeks. We launched in June 2023. Since then: 300% growth, 1B+ data points processed, €2M ARR, and 50+ brands live — including Hyrox, 6pm, Creamyfabrics, and NatureHeart. Now, we're targeting €10M ARR by 2027. Today we own demand forecasting and stock management. Our vision for tomorrow: AI handles procurement end-to-end — fully autonomous. This is where you come in. We're a small, fast team and every hire shapes the trajectory of the company. You'll shape how we ingest, process, and activate 1B+ data points, and help us build the data foundation for a fully AI-driven procurement future. Work directly with Jannik and Tobias, who live and breathe e-commerce and AI. High autonomy. Real data scale. Work that actually ships. We're just getting started — want to build it with us? Tasks You'll own the reliability and growth of our data infrastructure end-to-end. This isn't a ticket-execution role — you'll identify problems, design solutions, and ship them yourself. Connectivity Expansion & Integrations Expand our data connector ecosystem far beyond Shopify and Amazon, paving the way for complete AI-driven custom integrations. Evaluate, implement, and maintain new data sources in a way that works with existing flows — system stability and customization tolerance are non-negotiable. Work closely with customers to understand their data sources, requirements, and edge cases — you are the first technical contact when it comes to what data goes into our system. Customer & Team Collaboration Communicate fluently in German and English — with customers during onboarding and pilot projects, and async with the internal team. Act as a bridge between customer needs and technical implementation, translating real-world data messiness into clean, reliable pipelines. Understand the e-commerce space intuitively - Suggest solutions to customers and implemented them before the customers even asks for it. Data P